Back-Office Operations
Capabilities
Record updates, deduplication, enrichment and data hygiene.
Intake, checking, classification and filing against defined rules.
Accurate, verified entry across your systems and formats.
Order entry, amendments, status updates and exception handling.
Invoice intake, matching, coding preparation and follow-up.
Account setups, changes and closures according to procedure.
Claim intake, document checks and status management.
Structured updates, reconciliation support and maintenance.
Preparing recurring operational reports from your data.
Control
Every process is written down as a step-by-step procedure before it moves, including exceptions and who decides them.
Individual accounts with only the permissions each task needs, approved by you and removed promptly when no longer required.
Completed work is sampled and checked against the procedure. Error patterns lead to retraining or clearer documentation.
Throughput, turnaround, backlog, accuracy and open exceptions, reported on an agreed cadence.
A named Kordan owner for the operation, with defined escalation paths for anything outside the procedure.
Is it a good fit?
Transition
Stage 01
We capture the current process, exceptions and quality standard with the people who do the work today.
Stage 02
A controlled start on a defined slice of volume, with close checking against the documented standard.
Stage 03
Accuracy and turnaround are reviewed with you before responsibility widens.
Stage 04
Volume and scope expand once the process is stable and measured.
Commercial model
We scope teams around your requirements and provide a clear monthly commercial structure before launch: a dedicated team, a defined scope, agreed coverage and clear responsibilities on both sides.
Discuss Your RequirementsWhat shapes the scope
FAQ
In most cases, yes. Teams typically work inside the systems you already use, with individual user accounts that you control. We confirm system access, permissions and any tooling requirements during solution design.
We agree quality criteria with you, then review a sample of interactions and completed work against them. Findings feed individual coaching and, where patterns emerge, updates to training and documentation. QA results are included in regular reporting.
Work that is repeatable, rules-based and documentable tends to transfer well: data entry, CRM maintenance, order and invoice processing, document handling and account updates. Work that relies heavily on undocumented judgment usually needs documentation first, and we can help with that during discovery.
Related
Dedicated support teams trained around your products, workflows and customer experience standards.
Operational teams built around your workflows and managed as an extension of your organization.
Whether you’re expanding customer support, clearing an operational backlog or building a dedicated team, we start by understanding the work.
Tell us what you’re trying to build.